Hi, I’m Amanda.
I’m passionate about telling good stories, creating organized content, and helping users have an excellent experience. I’m a technical editor and writer based in Montana. Currently, I’m at H&R Block, working on the content knowledge base for digital support agents.
Here’s what I do:
I create engaging content that brings a product to life and connects with the user.
I use psychological principles like Robert Cialdini’s theory of influence to write and test content that delivers relevance for users.
I simplify technical concepts – like the U.S. tax code and software troubleshooting – and craft its complex jargon into meaningful, helpful, and human experiences.
Skills
Proofreading, UX Writing, Copywriting, Copyediting, Content Management, Technical Writing, Mircrocopy, HTML, SEO, Content Strategy
Tools
Sketch, InVision, Jira, Trello, Open Text, WordPress, AP Stylebook, Salesforce, Figma, Adobe Acrobat, Confluence,
Education
Bachelor of Arts in English: MidAmerica Nazarene University
Master of Arts in Journalism: University of Missouri